Cancel And Refund Policy

Thank you for shopping with our food e-commerce website. We strive to provide you with the best possible experience and ensure the timely delivery of your orders. As part of our commitment to excellent customer service, we have implemented the following cancellation policy.

General Policy:-
Once an order is placed and confirmed, cancellation requests are generally not allowed. This is because our system immediately begins processing your order to ensure prompt dispatch and delivery.

Exceptions to the Cancellation Policy:-
However, we understand that there may be some extreme circumstances where you may need to cancel your order. In such cases, we will consider cancellation requests on a case-by-case basis. The following conditions are considered as eligible for order cancellation.

Out-of-Stock Items:-

If any of the items in your order are out of stock and cannot be restocked within a reasonable timeframe, we will allow cancellation of those specific items.
Quality or Condition Issues: If you receive a product that is damaged, spoiled, or of poor quality, please contact our customer support within 24 hours of delivery. We will investigate the issue and may allow cancellation if the product does not meet our quality standards.

Delivery Delays:-

In rare cases where your order experiences significant delays beyond the estimated delivery time, you may request cancellation. We will review the situation and assess if cancellation is appropriate based on the circumstances.

Cancellation Process:-
To request a cancellation under one of the eligible conditions mentioned above, please contact our customer support team via email or phone. Provide the necessary details, including your order number, item(s) for cancellation, and a brief explanation of the reason for cancellation. Our customer support representatives will guide you through the cancellation process and assist you accordingly.

Refunds and Returns:-
If your cancellation request is approved, we will initiate the refund process. The refund will be processed using the original payment method, and the funds will be credited back to your account within a reasonable time frame.
Please note that if your cancellation request is not eligible under the mentioned conditions, we may not be able to accommodate your request. We encourage you to carefully review your order before placing it to avoid any inconvenience.
We appreciate your understanding of our cancellation policy, as it allows us to efficiently manage our operations and deliver exceptional service to all our customers. If you have any further questions or concerns regarding our cancellation policy, please do not hesitate to reach out to our customer support team.

Thank you for choosing our food e-commerce website. We appreciate your business!